Learn the basics of OKR

What is OKR? OKR - Objectives and Key is an approach to setting, measuring and re-evaluating your goals that focuses firmly on outcomes.

In simplest terms OKRs are made up of two portions:

Objectives - what you want to achieve Key Results - how you measure it

Objectives communicate a goal that benefits your organisation, your employees, or your customer.

Key Results are the quantitative detail of OKR. Your achievement of an objective is measured by your key results.

An example objective:

• Provide user support that our customers love

Two example key results that could go with our example objective:

• Increase customer queries resolved at first contact from 73% to 90%
• Increase customer satisfaction of helpdesk callers from 7.8 to 9.2

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